Press & Media, External News
November 07. 2023
Time to read: 5 min
In an unprecedented move, the Post Office is set to introduce a groundbreaking service that will transform how customers send parcels. For the first time in its illustrious 360-year history, the Post Office will provide an array of options for parcel carriers, all available over the counter in select branches. This revolutionary service is slated to commence just in time for the bustling Christmas delivery season.
Post Office CEO Nick Read heralds this development as a pivotal moment in the institution's evolution. He states, "We are fundamentally transforming the Post Office by introducing new mail carriers for over-the-counter sales for the first time in our 360-year history." This move reflects the Post Office's commitment to staying at the forefront of the industry, adapting to the evolving needs of its customers.
This announcement signifies the Post Office's ongoing diversification, as it positions itself as a comprehensive hub catering to a multitude of customer needs. Now, within selected branches, customers can simply approach the counter and choose to send their parcels via esteemed carriers, DPD and Evri, in addition to existing services.
Neill O’Sullivan, the Managing Director of Parcels and Mail at the Post Office, emphasizes the institution's adaptability and commitment to meeting customer preferences. He affirms, "Our new buy-in-branch service reflects how Post Office has adapted as a business to ensure our customers now have access to multiple delivery carriers and services conveniently in their local Post Office." This expanded partnership with DPD and Evri is poised to redefine the postal landscape, offering unparalleled convenience and choice.
The Post Office's collaboration with major carriers DPD and Evri is a testament to their dedication to innovation and customer-centric services. This new initiative is set to roll out across branches in the coming months, marking a significant stride toward building a Post Office fit for the future.
As the Post Office embraces this groundbreaking change, it cements its position as a dynamic and customer-focused institution. With the introduction of new mail carriers, the Post Office is not only adapting to the present but also setting the stage for a future of enhanced convenience and service excellence.