Financial & Technical Customer Support Agent

Already hired

What we are doing:

Plusius is a Swedish FinTech whose technology enables customers to grow their revenues, ensure regulatory compliance, and improve customer experience in global e-commerce. We operate in the EU/EEA region and we focus on cross-border companies doing business in these countries, helping them save money every time they perform a transaction.

The company combines game-changing tech capability with a financial license. This means we are uniquely positioned to provide our customers with the solutions they require to maximize the enormous opportunities for growth in international e-commerce.

Success in today’s world of cross-border e-commerce means being able to collect, escrow, and split payment streams quickly and efficiently. Regardless of payment stream complexity, we facilitate payouts to multiple recipients in real-time; whilst covering the enhanced KYC/AML work.

Our Vision:

We will become the next Fintech Unicorn in a few years with your help!

The Team:

You will get the chance to work with our talented teams from different countries and different backgrounds, and you will have the chance to grow in knowledge and improve your problem-solving capability and customer support communication skills from different perspectives.

Sounds interesting? Join the Plusius team, as we are now seeking a Financial & Technical Customer Support Agent to join our team in an international environment. The ideal candidate will have a strong background in analyzing transactions and data and experience in providing technical support for financial systems. Fluency in English is mandatory for this role. The role of Financial & Technical Customer Support Agent is part of our international Plusius Business Team. Within this team, you will learn something new and face a new challenge every day.


  • Provide first-line technical support to end-users for financial systems including ERP, accounting software, and reporting tools.
  • Analyze financial data and transactions to identify and troubleshoot issues in the supported systems.
  • Ensure the integrity and accuracy of financial data within the system.
  • Collaborate with cross-functional teams to improve system functionality and usability and participate in system integration projects.
  • Document solutions for issue resolution in the Customer Support software.
  • Provide training to end-users on system usage and best practices.
  • Manage user accounts and security access controls for supported systems.
  • Develop and maintain technical support documentation including user guides and FAQs.
  • Assist with testing and implementation of system upgrades and enhancements.


  • Bachelor's degree in Accounting, Finance, System Developer or related field.
  • 2+ years of experience in financial systems support and analysis.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Fluency in English.
  • Ability to work in an international environment.
  • Knowledge of financial and accounting principles and practices.
  • Experience with ERP, accounting software, and reporting tools.
  • Proficiency in Excel, and other analytical tools.
  • Experience in Customer Support roles working with ticket systems and CRM.

Your next move?

If you have a passion for financial systems, technical/software support, and a desire to work in an international and diverse environment, please submit your resume and cover letter in English for consideration. We offer a competitive salary and a variety of great benefits packages, as well as opportunities for career growth and development. Our modern, open-space headquarter office is located in the city center of Örebro, Sweden.

Find out more about our services on our YouTube channel:

Send your complete application (both resume and a cover letter in English) before the 14th of May 2023 to:

Only shortlisted candidates will be contacted.


Örebro, Sweden