Customer Service and Complaints Manager

Already hired

Plusius is a global payments solution provider in the embedded finance economy. Businesses use Plusius to collect duty and tax payments at checkout and settle with the tax authorities within the European Economic Area.

As a financial institution and technology provider, Plusius streamline payment processes with a set of auxiliary services and foreign currency payments collection, escrow, reconciliation, and split settlements. Since 2019, Plusius boasts one of the world's disruptive technologies that facilitates companies and financial institutions with cross-border transfers at a top speed and more cost-effective than banks.
We're revolutionizing payments. Next up? Your career.
The successful candidate will contribute to the excellence in customer service and sales of our financial services for business customers.

About your role:

As a Customer Service and Complaints Manager at Plusius you will work across-departments sharing the same focus: Customer Obsession. In the role, you will work broadly with different finance inquiries, which means that over time you will gain an enormous breadth of knowledge and development within payments.

While serving Plusius' customers in the best possible way you will use different channels (email, chat, phone) and strive to reach for a solution. You will build a team in the Customer Support department following the same focus: Customer Obsession, and will be responsible for reporting to the Board of Directors. The teams you will collaborate with are Sales (B2B), Development, Finance and Fraud & Compliance.

For us, customer service means putting the customer's needs first and helping with all matters the customer contacts us about. We also know that customers expect tips and advice proactively, so based on the customer's entire needs, we must actively offer a solution in every conversation with the customer.
We are keen that you feel secure in your role and therefore provide good conditions for you to succeed in your job. Therefore, a solid introduction of about three weeks is included, consisting of onboarding sessions, reading material and listening. The introduction requires a great deal of personal responsibility, courage and willingness to learn.

About you:

You have excellent command of English - both written and spoken
You have strong communication skills and interpersonal skills

You understand that quality lies within the detail and accomplish customer requests with accuracy
You own the customer problem and find the best solution in good time

You are empathetic, have a positive attitude with a desire to help our customers
You are a problem solver with a strong work ethic
You worked with customer support tools before and understand the processes and ways of thinking

About Plusius' offer:

We offer you a unique opportunity in the industry to work in a disruptive financial technology company. We work closely together and with the help of company coaches we support and develop your customer communication methodology. You will work with talented people from 14+ different countries and you will thrive in a learning and development focused environment with an emphasis on knowledge sharing and training. You will receive an attractive salary, pension, and insurance plan. Last but not the least, you will join a dozen fun events and regular team activities.

If you are interested in the position you can submit your CV and cover letter in English. The deadline for applications is March 18, 2023. Please submit your application to

We would like to thank you in advance. Shortlisted applicants will be contacted for an interview.


Örebro, Sweden